Relax Gaming in Australia: what’s licensed, what’s prohibited, and what the ACMA has done about it

The phrase “Relax Gaming casino” promises one thing and delivers another in Australia. Relax Gaming is a real game studio, headquartered through its Malta hub, regulated in Great Britain and several other jurisdictions, and responsible for a deep catalogue of online slots. What it is not is available through any Australian-licensed online casino, because no such casino exists. Online casino games and online pokies cannot be licensed anywhere in Australia. The Interactive Gambling Act 2001, tightened by the Interactive Gambling Amendment Act 2017, makes the supply of those games to a person physically in Australia a civil offence, and the ACMA enforces it by warning the operators and asking Australian ISPs to block the sites.

This page maps the gap between that legal position and the offshore marketing aimed at Australians: which Relax Gaming-carrying brands the ACMA has actually warned, what those warnings covered, and where Australians who want slot-style play end up under a regime that does regulate them. It is not a shortlist of places to play — there is no licensed shortlist to draw from — and it is not a recommendation. It is a record of who has crossed the line and where the line sits.

Currency and licence checks are current as of 8 November 2026 against the ACMA register and state and territory gambling notices.

What the Australian market actually permits

A useful way to read “best Relax Gaming online casino Australia” is to ask which side of the prohibition it sits on. Three categories exist in practice.

The first is licensed Australian wagering: bookmakers licensed in the Northern Territory (52 of them, including Sportsbet, Bet365 and Ladbrokes) plus state-run lotteries and keno. These offer sports and race betting, in some cases live odds, but no online casino games and no online pokies. Relax Gaming’s portfolio has no overlap with what these sites can carry.

The second is land-based gaming: pubs, clubs and casinos regulated by state and territory authorities. Electronic gaming machines in those venues are a separate market from online slots, and the studios whose games appear in them are not necessarily the studios whose games appear offshore. Aristocrat Leisure, founded in 1953 and headquartered at North Ryde, is the largest Australian gambling-machine manufacturer and the world’s second-largest slot maker by volume; its machines sit behind the doors of licensed venues. It is a different product from an offshore browser slot, regulated by a different body, and not what a search for “Relax Gaming casino” turns up.

The third is offshore sites marketing to Australians: Curaçao-, Malta- or Costa Rica-licensed brands whose game lobbies include Relax Gaming, Betsoft, BGaming, 1spin4win and dozens of other studios. They accept AUD through crypto or international card rails, run promotions, and have no Australian licence. The ACMA has been issuing formal warnings to operators in this category since 2017, and its blocking programme has now removed more than 1,750 illegal or affiliate sites from Australian reach.

Knowing which category a result belongs to is the whole question. The rest of this page is what the answer looks like in practice.

The ACMA’s enforcement record against Relax Gaming carriers

The ACMA’s enforcement toolkit is the Interactive Gambling Act itself: investigate a complaint, issue a formal warning naming the operator and the offending brand, and where the site keeps operating, ask Australian internet service providers to add the domain to the blocking list. The formal warning is published; the blocking request is logged in an aggregated count.

By the ACMA’s own figures, current as of June 2026, 1,751 illegal gambling and affiliate marketing websites have been blocked since the first blocking request in November 2019, and more than 230 unlicensed gambling services have left the Australian market since enforcement was strengthened in 2017. In a single round on 26 June 2026, twelve more sites went onto the block list: 7Signs, ChromaBet, Donbet, Duospin, Freshbet, Slots Gem, Jacks Club, Lucky Start, Pointsbetz.com, Spinrise, Vinyl Casino and Wildsino. None of these is a Relax Gaming brand by name, but several are part of the same operator groups that distribute Relax Gaming titles.

The most relevant formal warnings for someone evaluating the offshore market are these:

• Woo Casino — formal warning to Dama N.V., March 2025.
• Spirit Casino — formal warning to Dama N.V., May 2025.
• National Casino and Bizzo Casino — formal warning to Consolutetish S.R.L., July 2025; Bizzo had already been the subject of a 2022 warning to TechSolutions (CY) Group Limited and TechSolutions Group N.V.
• Ignition Casino — formal warning to Bamboo Media, July 2025.
• Instant Casino — formal warning to EOD Code SRL, February 2025.
• Casino Intense — formal warning to Sterplay Holding Ltd, April 2025.
• Rocketplay — formal warning to Pulsup Ltd, March 2026; an earlier Dama N.V. warning covered the brand in May 2022.
• Jackbit — formal warning to Ryker B.V., April 2026.
• Sky Crown and Blue Leo — formal warning to Hollycorn N.V., September 2022.

Every one of those brands appears in the live-game aggregations that carry Relax Gaming titles. The technical pipeline is the same as it is for any other software studio — Relax Gaming integrates with operators through aggregators like Relax’s own platform — and that is precisely why the studio’s games show up at sites the ACMA has named.

How blocking and warnings translate into the page’s calculation

The ACMA blocking rate is one of the few numbers in this market that compounds in public. From the first blocking request in November 2019 to the round reported on 26 June 2026, 1,751 illegal gambling and affiliate sites have been added to the block list over roughly 6.6 years, which works out to roughly 265 sites a year, or just over 22 a month, on average.

That is a long-run average. It is not a forecast — the ACMA issues requests in rounds, sometimes a dozen at once and sometimes none for months — and it does not count the affiliate marketing pages, comparison sites and mirror domains that get swept up alongside the gambling services themselves. But as a baseline for what an offshore operator faces, it is informative. A brand that has just appeared on the Australian market has a roughly one-in-twelve chance of being added to a block round within any given month, and once a formal warning has been issued and ignored, the next step is the ISP block request. The market for unlicensed services to Australians has been shrinking at this rate, in fits and starts, for the better part of a decade.

Payments: what an Australian depositing at an offshore site is actually using

A deposit at an offshore Relax Gaming carrier does not go through PayID, Osko or BPAY. The licensed deposit rails for Australian-licensed wagering — debit card, bank transfer, PayID/Osko and BPAY — are not on offer at sites the ACMA has warned. What is on offer, in practice, is a mix of international card schemes, e-wallets that operate outside Australia, and crypto.

Crypto deserves a separate word. From 11 June 2024, credit cards, credit-related products and digital currency are banned as payment for licensed online wagering in Australia, with penalties for operators up to A$247,500. That prohibition applies to Australian-licensed operators — the offshore market is not bound by it, and crypto remains the default deposit rail at most Curaçao-licensed brands. The fact that a site asks for Bitcoin or USDT is therefore not evidence of any rule being broken on its side; it is just the gap between the Australian framework and the offshore framework the site actually operates under.

Settlement times are where the gap shows. Offshore brands publish payout windows that range from a few hours for crypto to several business days for international bank transfers, and the published figure is rarely the figure the player sees. The single most common complaint recorded by reviewers of these brands is a slow withdrawal — sometimes because of internal “verification” loops, sometimes because the operator requires the deposit to be turned over a stated number of times before withdrawal, and sometimes because the operator simply stops responding.

A licensed Australian wagering service has clearer obligations: identity verification at account opening under anti-money-laundering rules, segregated customer funds in many cases, and a complaints pathway through the Northern Territory Racing and Wagering Commission for Territory-licensed bookmakers. An offshore operator offers none of these. If a withdrawal is refused, the practical options are a chargeback through the issuing bank (often blocked by the operator’s terms) or a complaint to the Curaçao or Malta regulator whose licence the site displays — a slow process, in a different language, against a different consumer-protection regime.

Bonuses and free spins around Relax Gaming titles

The bonuses that show up in connection with Relax Gaming slots — deposit matches, free-spin bundles, “no deposit” credits — are the standard inducements of the offshore market. The mechanism is the same as it is for any other software studio at an offshore brand: the player deposits (or claims a no-deposit credit), the casino credits bonus funds or free spins tied to nominated Relax Gaming titles, and a turnover requirement sits between the bonus and any withdrawal.

Three terms to read before claiming any of them.

The first is wagering or playthrough: a multiplier applied to the bonus, the deposit or both, which the player has to wager through before any of the bonus balance becomes withdrawable. A 40x bonus on a A$100 deposit-credit is A$4,000 of eligible wagers before withdrawal. Multipliers between 30x and 50x are typical at the brands in the ACMA warning set; some offers are higher.

The second is game weighting: not every wager counts the same way toward clearing the bonus. Slots usually contribute 100% of the wager to turnover; table games and live casino often contribute a fraction or zero. Restricting the bonus to a named list of Relax Gaming titles is a way of forcing the wagering through specific games, which is fine for the player so long as the games in question actually contribute.

The third is maximum cashout: a cap on how much of the bonus-derived balance can be withdrawn, common on no-deposit and free-spin offers. A “A$100 max cashout” on a free-spin win means anything above that is voided on withdrawal, regardless of how the spins ran.

For an Australian weighing whether to claim an offshore bonus, the calculation is the wagering requirement and the cashout cap, not the headline number. A “A$1,000 welcome package” with a 50x playthrough on the bonus plus deposit and a A$200 max cashout on the free-spin component is worth less, after turnover, than a smaller matched offer with cleaner terms. And once a balance is locked behind a multiplier the player has not finished, the offshore operator has no obligation to release it.

The page does not print bonus codes for these brands. They appear in affiliate marketing rather than in the operator’s own published terms, and the terms themselves change frequently enough that any printed code is stale within weeks.

Mobile and app play

Every Relax Gaming title is built HTML5 and runs in a modern mobile browser without a download. That is the studio’s own position, and it is true: the game window loads in the browser, scales to a portrait screen, and supports tap-to-spin with the same RNG as the desktop version. There is no Relax Gaming app to install, because the studio does not publish one — apps sit with the operator brands that carry the games.

What varies by operator is whether the brand ships a dedicated app or sticks to browser play. Among the operators in the ACMA warning set, browser play is the norm: a mobile web address that loads the same lobby as the desktop, sometimes with a different layout. A small number of brands offer downloadable apps through their own sites, distributed outside the Apple and Google app stores because the platforms do not permit real-money casino apps in Australia; sideloading an APK or installing an unlisted iOS profile carries its own friction and its own risk.

The performance question is honest. On a current-generation handset on a stable connection, Relax Gaming’s catalogue runs without the kind of jank that older Flash-based slots suffered from. The studio rebuilt its portfolio to HTML5 years ago. What does degrade performance is the wrapper the operator puts around the game — heavy animated lobbies, intrusive live-chat overlays, pop-up bonus prompts — and the wrapper is not the studio’s responsibility.

The relevant Australian distinction is again the licence. A licensed Australian wagering site offers a mobile product for sports and racing betting with bank-grade encryption and an Australian-resident app store presence. An offshore Relax Gaming carrier offers browser play to anyone, anywhere, with no local privacy or data-residency obligation.

Specific games, studios and what their catalogues actually hold

Relax Gaming’s catalogue is wide. The studio was founded in 2010 by Patrik Österåker and Jani Tekoniemi, opened a Malta office as its commercial and product hub, and was acquired by Kindred Group on 2 July 2021 for an enterprise value of up to EUR 320 million (Kindred bought the remaining 66.6% it did not already own). It is licensed and regulated in Great Britain by the UK Gambling Commission under account number 37462, holds a Malta Gaming Authority licence, and is also licensed by Gibraltar’s Gambling Division, Romania’s ONJN and Canada’s AGCO. The studio’s own materials mark a “15th Anniversary” milestone reporting 300+ employees based in Mallorca. None of those licences is an Australian licence, and none of them authorises the supply of games to a person in Australia.

The titles Relax Gaming is best known for — Money Train, Temple Tumble, Wild Chapo, the branded Dream Drop progressive jackpots — appear at most Curaçao-licensed brands that integrate the studio through its platform. Paytables are published per game; hit rates, RTP and volatility class are on the studio’s product pages. A handful of the same sites also carry slots from adjacent studios worth knowing by name, because they appear in the same lobbies and the same marketing.

Betsoft was founded in 2006 and publishes a catalogue of more than 200 RNG games across slots, table games, video poker and specialty titles. Its Good Girl Bad Girl 2 slot has a published RTP of 96.22%, “Very High” volatility and a 15.59% hit rate, played on 5 reels and 20 paylines. The Slotfather, live since 13 December 2012, has a published RTP of 95.69%, “Medium” volatility and an 8.17% hit rate on 5 reels and 30 paylines. Betsoft operates with RNG certification from Quinel and Gaming Labs International and lists licensing authorities including Italy’s ADM.

BGaming has had a team working on games since 2012; the BGaming brand debuted in 2018 and now offers 250+ certified games including video slots, video poker, lottery, card, scratch, crash and casual titles.

1spin4win is a slot provider founded in 2021 by a group of professionals with 15 years of iGaming experience. Its portfolio spans more than 190 online slots, all built in HTML5 for low-bandwidth connections. The company is headquartered at Scharlooweg 39, Willemstad, Curaçao, holds a Curaçao gaming licence, and reports more than 1,000 partnerships with online casinos and aggregators; its total bet sum grew 46% in the first half of 2025 compared with the first half of 2024.

Each of those studios is technically proficient and ships audited RNG. None of them is licensed to provide games to Australians online, and the operators that carry them are not licensed to accept Australian players. The game mathematics are independent of that — a 96% RTP is a 96% RTP wherever the game loads — but the player’s recourse, when a payout is contested, is not.

The Australian market: what the offshore scene is competing against

H2 Gambling Capital’s 2025 report estimates that Australians lose about A$3.9 billion a year to illegal gambling sites, and that the share of gambling going through legal channels fell from 74% in 2021 to 64%. The fall is partly the result of better enforcement, partly the result of offshore brands getting better at circumventing it, and partly the simple fact that the legal channel in Australia is narrow — sports and race wagering, lotteries, keno — and does not include the most popular product offshore brands sell, which is online slots.

The licensed alternative is not “the same games, but legal.” It is a different market. Pub and club gaming machines are regulated by state and territory authorities and pay a different return-to-player profile, often in the 85–92% range mandated by the relevant jurisdiction, and they cannot be played online. Casino gaming floors in Crown Melbourne, The Star Sydney, The Star Gold Coast, Crown Perth, Sky City Adelaide and the Canberra Casino offer table games and slot machines under state regulation with harm-minimisation requirements built into the venue licence. None of that is what an offshore browser slot offers, and conflating the two is the marketing trick the offshore market uses to position itself as “the same thing, just more convenient.”

The reform pipeline matters here. The Interactive Gambling Amendment (Gambling Reform) Bill 2026 passed Parliament on 19 August 2026; its advertising and inducement measures commence on 1 January 2027. As of the date on this page, those measures are law with a start date, not yet in force. They will tighten what licensed operators can do around inducements and advertising, and they will further raise the compliance cost of trying to advertise to Australians from offshore.

How a ranking of Relax Gaming carriers actually gets built — and why this page declines to publish one

There is a format in which this kind of page ranks “the best Relax Gaming casinos in Australia” by bonus size, payout speed and game count. The format is wrong here for two reasons.

The first is legal. Online casino games cannot be licensed in Australia. A ranked list of places to play them is a ranked list of prohibited services. Publishing one does not make them available — ISPs block them, the ACMA warns their operators, and the operators themselves withdraw from the Australian market on a regular basis — but it does not change the underlying legal position. A page that ranks them as if they were options is choosing convenience over honesty.

The second is substantive. The variables a ranking would weigh — payout time, bonus generosity, game count, mobile performance — are the same variables on which these operators compete. They are also the variables on which they are most opaque. Affiliate marketing pages publish payout times that are best-case; the typical experience is slower. They publish bonuses that are headline figures; the multiplier and the cashout cap are in the small print. They publish game counts that include every studio on the aggregator; the games a Relax Gaming fan actually wants are a smaller subset.

For a reader who has decided to play anyway and wants a comparison on those variables, what follows is the ACMA warning record. It is not a ranking. It is the audit trail of the regulator that already looked.

The ACMA action table, operator by operator

The table below lists every brand in the featured set, the ACMA action on record against it, the operator the ACMA named, and what the research base reports about Relax Gaming’s appearance in that brand’s lobby. Where research found no listing, the cell is empty: that is the article-language no-data marker, and it means the research found no listing of Relax Gaming on the brand’s own site or in its primary lobby aggregator. It is not a statement that Relax Gaming is or is not present.

Two things follow from the table.

The first is that every brand on it has been the subject of an ACMA formal warning, and most have been the subject of multiple actions across operators in the same group. RocketPlay’s 2026 warning to Pulsup Ltd sits on top of a 2022 warning to Dama N.V. covering the same brand. Bizzo Casino’s 2025 warning to Consolutetish S.R.L. sits on top of a 2022 warning to TechSolutions. The pattern is brands moving between operators and operators being recycled as new wrappers when one is wound down.

The second is that the “Subject support” column is sparse by design. Relax Gaming publishes its game catalogue to aggregator platforms that any operator can integrate, so a brand’s appearance in a studio listing is a routine fact about the platform, not an endorsement by the studio of the brand. Where the research could confirm only a listing-source reference and not a direct integration, that is what the cell says. Where the research found nothing, the cell is empty — neither a confirmation nor a denial.

Operator-by-operator: what each ACMA warning actually covered

The write-ups below cover every brand the ACMA has formally warned for offering prohibited online casino services to Australians. They describe the operator the regulator named, the licence status, the payment and bonus picture as research could establish it, and where the data stops. They are not recommendations. Each entry ends on the page’s own reading of the brand, which the specifications do not make.

RocketPlay

Operator the ACMA named: Pulsup Ltd (March 2026); earlier Dama N.V. (May 2022, when the brand was bundled with Bambet, Dazard, Level Up, Wild Tornado and Cobra Casinos under one warning). The 2026 action is the second bite at the same brand from a different operator entity, which is the most common shape these warnings take. Research carries no listing of Relax Gaming in RocketPlay’s own material, so the appearance of Relax Gaming titles in the lobby is reported by aggregators rather than by the brand itself. The wagering profile on its bonuses is the standard offshore pattern: matched deposit with a multiplier in the 40–50x band and a max-cashout cap on free-spin wins. RocketPlay is best understood as a Dama-platform brand that changed hands on paper; the consumer experience is closer to the original Dama warning than to a fresh operator.

Level Up Casino

Operator the ACMA named: Dama N.V. (May 2022). The research base picks up Level Up in Wazdan’s own distribution listings, which is the kind of indirect aggregator reference that does not specify which titles run on the brand. Level Up has carried on operating through Dama’s stable of brands, and the ACMA warning remains the most recent action on record. For an Australian looking at Level Up specifically, the situation is the same as for any other Dama brand: an offshore licence in Curaçao, no Australian consumer protection, and a regulator (the ACMA) that has already named the operator once and would presumably name it again if the brand reappeared in the warning queue.

Woo Casino

Operator the ACMA named: Dama N.V. (March 2025). Woo is one of the more heavily marketed Dama brands and has appeared in affiliate campaigns targeted at Australian traffic. The March 2025 warning is current; research carries no specific listing of Relax Gaming in Woo’s lobby, which means the studio’s titles are present through the aggregator layer rather than as a featured integration. The payment rail is the usual mix of international cards and crypto, with bonus terms in the same 40x-plus band that runs across the Dama platform. For an Australian player the practical concern is whether Woo Casino is reachable from an Australian IP at all — Dama brands have been removed from Australian access on a rolling basis, and a blocked site that still accepts deposits leaves the player holding the bag.

Spirit Casino

Operator the ACMA named: Dama N.V. (May 2025). Spirit sits in the same Dama stable as Woo, with the same offshore licence and the same aggregated game lobby. Research carries no listing reference for Relax Gaming in Spirit’s own material; the studio’s presence in the lobby is at the aggregator level. The May 2025 warning makes Spirit one of the more recent additions to the ACMA’s published list. Like Woo, the practical question is reachability from Australia rather than the marketing proposition.

National Casino

Operator the ACMA named: Consolutetish S.R.L. (July 2025). Research picks up National Casino in the listings pages of Betsoft, in the Wikipedia entries that catalogue the brands carrying those studios, and in the public-facing distribution listings of Pragmatic Play. That is a meaningfully thicker trail than most of the brands in the set: National Casino is on multiple studios’ distribution lists, which makes it a real customer of multiple providers rather than a wrapper. The Consolutetish warning is the most recent ACMA action against the brand. Its bonus terms follow the offshore market’s typical pattern, and its payment rails are the typical mix.

Bizzo Casino

Operator the ACMA named: Consolutetish S.R.L. (July 2025); earlier TechSolutions (CY) Group Limited and TechSolutions Group N.V. (2022). Bizzo is the clearest example in the set of an operator being recycled: a brand that survived the 2022 warning to TechSolutions, resurfaced under Consolutetish, and was warned again. Research carries no specific studio listing for Bizzo, but the operator group’s known roster of brands runs the same aggregator integrations as the rest of the offshore market. The 2025 warning is current and the 2022 warning is historical; the brand itself has not been subject to a published ACMA blocking request as at the date of this page.

Ignition Casino

Operator the ACMA named: Bamboo Media (July 2025). Ignition is better known in the US market than in Australia, where its appearance is mostly as a target of offshore affiliate traffic that uses Australian-facing mirror domains. The ACMA warning is over the brand’s offering of prohibited services to Australians; research carries no listing of Relax Gaming in Ignition’s own material. The brand’s typical product is a poker-and-casino bundle, and the Australian-facing proposition is the same offshore-licence, no-Australian-consumer-protection pattern as the rest of the set.

Instant Casino

Operator the ACMA named: EOD Code SRL (February 2025). Instant Casino is one of the better-publicised brands in the ACMA’s recent record, partly because the February 2025 warning was a relatively early action in that year’s enforcement round. The brand’s marketing positions itself on instant withdrawals, which in practice means crypto payouts that clear once the operator chooses to send them. Research carries no listing of Relax Gaming in Instant Casino’s own material. For an Australian player the relevant comparison is between a crypto payout that depends on an offshore operator’s discretion and a debit-card payout from a licensed Australian bookmaker that runs through PayID in seconds.

Jackbit

Operator the ACMA named: Ryker B.V. (April 2026). Jackbit is the most recent ACMA warning in the set and the brand’s primary proposition is crypto-native: the cashier operates in Bitcoin, Ethereum, USDT and other tokens, with no fiat rails at all for Australian players. The April 2026 warning is current. Research carries no listing of Relax Gaming in Jackbit’s own material, but Ryker B.V. runs other casino brands and the studio’s titles appear through the same aggregator path used by most crypto casinos.

Casino Intense

Operator the ACMA named: Sterplay Holding Ltd (April 2025). Casino Intense has the thickest studio trail of any brand in the set: research picks it up in 1spin4win’s distribution listings, in Wikipedia entries on adjacent studios, and in Gambling Commission materials that reference UK-facing operations. The April 2025 warning is the only ACMA action on record. The brand’s bonus terms are in the standard offshore band. The casino-intense name suggests a focus that the operator’s actual lobby does not necessarily deliver — the game count is the same as any other brand at this level of the market.

Sky Crown

Operator the ACMA named: Hollycorn N.V. (September 2022). The 2022 warning was issued jointly over Sky Crown and Blue Leo, both Hollycorn brands. The warning is the oldest in the current set and is more than three years old as at the date of this page; Hollycorn has continued operating under the same licence across multiple brands. Research carries no specific listing of Relax Gaming in Sky Crown’s own material. The brand’s Australian proposition is the same as the rest of the set: an offshore licence, no Australian consumer protection, and the ACMA’s warning still standing.

Responsible gambling supports relevant to a Relax Gaming player in Australia

The Australian support system is built around Australian-licensed wagering and venue gaming, not around offshore browser slots. The supports are still real and still useful, and they are not conditional on having played at a licensed venue.

Gambling Help Online runs the National Gambling Helpline on 1800 858 858, free, 24/7, with webchat at the Gambling Help Online site. The helpline is the single front door for anyone in Australia worried about their own or someone else’s gambling.

BetStop — the National Self-Exclusion Register has been live since August 2023. BetStop binds Australian-licensed online and phone wagering services; a person on the register cannot open new accounts with those operators and the existing accounts are closed. BetStop does not bind offshore operators. A self-excluded Australian can still reach an offshore site, and the offshore site has no obligation to honour an Australian self-exclusion. That is one of the gaps the framework has not closed.

State and territory supports sit alongside BetStop: Relationships Australia in several states, the Victorian Responsible Gambling Foundation, Gambling Help NSW, Centacare in some jurisdictions, and Self-Exclusion Registers at the state level for venue gambling. A person worried about their gambling is not required to use only one of these; they coordinate.

The harm-minimisation settings at Australian-licensed wagering services — deposit limits, time-outs, activity statements — apply to wagering and to wagering only. The equivalent settings at offshore operators exist at the operator’s discretion, are not enforceable by an Australian regulator, and disappear when the operator blocks the Australian account or the site itself goes dark.

What an Australian who sees a Relax Gaming game promoted online should do

The cleanest answer is the legal one. The game is being offered in breach of the Interactive Gambling Act. The site is not licensed to offer it to you. There is no Australian regulator to complain to about the game itself.

Three practical steps.

Verify the licence the site claims. If a Curaçao or Malta number is displayed, look it up at the Curaçao Gaming Control Board or the Malta Gaming Authority; an empty record is a strong signal. If the site claims an Australian licence for an online casino, that claim is false — no such licence exists.

Report the site to the ACMA. The ACMA’s website accepts reports of suspected illegal online gambling. The agency uses those reports to prioritise enforcement. A formal warning follows investigation; an ISP block request follows a warning that the operator does not act on.

Use the support framework if gambling has become a problem. The helpline on 1800 858 858 is free and confidential. BetStop is a single sign-up that closes the Australian-licensed wagering door. Both are useful even if the gambling that caused the worry happened offshore.

The political economy is the long-term answer. H2 Gambling Capital’s 2025 estimate is A$3.9 billion a year lost to illegal sites. The ACMA’s 1,751-block count is the regulator’s side of the same number. The 2026 reform bill adds advertising and inducement rules from 1 January 2027. None of this closes the offshore market, but it does shrink it.

Frequently asked questions

Is Relax Gaming legally available to players in Australia?

No. Relax Gaming is licensed in Great Britain, Malta, Gibraltar, Romania and Ontario, but none of those licences authorises the supply of online casino games to a person physically in Australia. The Interactive Gambling Act 2001 makes that supply a civil offence, and the ACMA enforces it by issuing formal warnings to operators and asking ISPs to block offending sites. Sites carrying Relax Gaming titles that accept Australian players are operating outside the Australian framework.

What kinds of games does Relax Gaming make?

Relax Gaming is best known for online slots, including branded titles like Money Train, Temple Tumble, Wild Chapo and the Dream Drop progressive jackpot series. The studio’s platform also aggregates content from third-party studios, which is why a “Relax Gaming casino” often carries titles from Betsoft, BGaming, 1spin4win and others. Relax Gaming itself does not publish a downloadable app; its games are HTML5 and run in the browser on desktop and mobile.

Are Relax Gaming games offered at land-based venues in Australia?

Not under the Relax Gaming brand. Australian land-based gaming machines are made by domestic manufacturers — Aristocrat Leisure is the largest, with administrative headquarters at North Ryde — and licensed venue gaming (pubs, clubs, casinos) is regulated by state and territory authorities. The machines in those venues are a different product from an offshore browser slot, with different maths and different consumer-protection rules, and they are not the same as the Relax Gaming titles that appear at offshore brands.

How can Australians check whether a Relax Gaming title is fair before ever considering play?

Relax Gaming’s RNG is certified by the UK Gambling Commission, the Malta Gaming Authority and other regulators listed on the studio’s own licensing page. Those certifications apply to the game mathematics, not to whether the operator offering the game is licensed to offer it to Australians. An Australian looking for a fair-title signal should check the game page for an RTP figure and a volatility class; both are published per title on the studio’s product pages. None of this is a substitute for the underlying legal position: the operator offering the game to an Australian is acting unlawfully regardless of the game’s mathematical fairness.

Why do offshore sites keep advertising Relax Gaming games to Australian visitors?

Because Australian traffic is valuable. H2 Gambling Capital’s 2025 report estimates A$3.9 billion a year lost to illegal gambling sites, with the legal-channel share falling from 74% in 2021 to 64%. The market exists; the ACMA’s enforcement reduces it; the marketing adjusts. Affiliate pages, comparison sites and mirror domains route around blocks; new operators replace warned ones; the same studios’ games appear under new brand names. The pattern is well-established, which is why the ACMA’s blocking rate — roughly 22 sites a month on a 6.6-year average — is the more useful number to track than any individual brand.

What should an Australian do if they see a Relax Gaming game promoted by an unlicensed site?

Report the site to the ACMA through its online reporting form, including the URL and any marketing material. The agency uses reports to prioritise investigations; a formal warning to the named operator is the usual next step, followed by an ISP block request if the site keeps operating. If the promotion has caused personal gambling harm, the National Gambling Helpline on 1800 858 858 is free, confidential and available 24/7, with webchat at Gambling Help Online. BetStop, the National Self-Exclusion Register, closes the Australian-licensed wagering door; it does not bind offshore operators but it does stop new accounts at licensed Australian bookmakers from being opened in the person’s name.